Refund and Returns Policy

Return Policy

At Radian H.A. Ltd., customer satisfaction is our top priority. We understand that sometimes products need to be returned. To make the process as smooth as possible, please read the following guidelines:

Returns

• Eligibility: Returns are accepted within 30 days of purchase, provided the items are unused, in their original condition, and packaging.
• Non-returnable Items: Certain items cannot be returned, including:
  • Customized equipment
  • Opened safety gear (e.g., helmets, gloves)
  • Clearance or discounted items

How to Return

To initiate a return, please contact our customer service team at [email address] or call [phone number]. We will provide a return authorization and guide you through the process.

Refunds

• Upon approval of your return, we will issue a full refund to the original payment method, excluding any shipping costs.
• Please allow 7-10 business days for the refund to be processed and reflected in your account.